Front Office & Patient Coordinator

Role & Responsibilities

1. Patient reception: Welcome patients, manage registrations and appointments, share clinic timings and doctor availability, and help ensure a smooth patient experience.
2. Calls and enquiries: Handle calls and patient enquiries professionally in English and Hindi; use Kannada where possible. Return missed calls on the same day and escalate urgent enquiries appropriately.
3. Records and coordination: Maintain patient records, appointment logs and enquiry registers; coordinate with doctors and clinic staff and follow up on pending requests.
4. Patient care and confidentiality: Respond to concerns with empathy, protect patient confidentiality, avoid giving medical advice and follow through on commitments.
5. Billing and payments: Assist with OPD and IPD billing and payment handling.
6. Cash and daily reports: Maintain petty cash and prepare and tally end-of-day income reports accurately.

About the Organization

The employer is a confidential, established healthcare organisation and a super-specialty hospital chain focused on proctology, with more than 40 centres across India. The organisation offers an opportunity to contribute to patient care while working in a close-knit team with exposure to different healthcare functions. The role also provides learning exposure to hospital management systems (HMS). The employer’s name and detailed address are intentionally not disclosed in this public job post.